Start with peace of mind. Grow into fully managed.
Begin with 24/7 monitoring and pay only for the help you use — or step up to a plan where the fixing, security and backup are all handled for you.
Entry / Budget
Monitor
$45 / person/ mo
Same agent, set to watch-and-alert
We keep eyes on your devices and tell you the moment something's wrong.
Protect
$149/ person/ mo
1 Device included
Everything monitored and fixed for you — no watching the clock
Everything in Monitor, plus:
Most Popular
Protect + People
$189 / person/ mo
1 device included
Protects the whole person — their inbox and cloud data too.
Everything in Monitor, plus:
Secure
$275 / person/ mo
1 device included
Adds a security centre watching 24/7 and a plan for what's next.
Everything in Monitor, plus:
On the Monitor plan you buy help as you need it. Each block covers remote support across all your devices and users, during business hours. Blocks also work as project hours on any plan (new setups, migrations, moves).
Each plan builds on the one before it — more of the honeycomb filled in.
| What's included | Monitor | Protect | Protect + People | Secure |
|---|---|---|---|---|
| Monitoring & maintenance | ||||
| 24/7 automated monitoring & alerts | ||||
| Updates & security patching | ||||
| Vulnerability monitoring | ||||
| Remote support access | ||||
| Protection | ||||
| Antivirus & threat protection (EDR) | — | |||
| Ransomware detection & rollback | — | |||
| Automatic device backup | — | |||
| Email & data | ||||
| Email anti-phishing protection | — | — | ||
| Security awareness training | — | — | ||
| Dark-web credential monitoring | — | — | ||
| Microsoft 365 / Google backup | — | — | ||
| Security & strategy | ||||
| 24/7 security operations centre (MDR) | — | — | — | |
| Documented, mapped environment | — | — | — | |
| Quarterly business reviews | — | — | — | |
| Support (real people) | ||||
| How fixes are handled | Billed by the block | Routine included | Priority included | Top priority |
| Help desk hours | Business hours | Business hours | Business hours | Business hours |
How support works: your systems are monitored 24/7 by software that fixes many issues automatically and flags the rest. On Monitor, we tell you what we find and you approve the fix (billed by the block). On Protect and above, routine fixes are included — no clock-watching. A real person handles requests in business hours, and Secure adds a specialist security centre that watches for threats around the clock.
Begin on Monitor and move up whenever you're ready — no penalty.
Buy help in blocks when you need it, or step up to a fully-managed plan.
Nothing chargeable happens without your say-so. You're always in control of the spend.
All prices in AUD and exclude GST. Support blocks cover remote support across your devices and users during business hours; unused hours don't roll over. Your exact quote is confirmed after a short review of your setup.
